Frequently Asked Questions

Number5 is a Colorado cycling lifestyle brand for gravel, mountain and road riders who harden up when the ride calls for it. We make kits and gear freely with artists, like the Floragami kit we made with Ardei Cycling.

No. Number5 Cycling Club is a lifestyle brand, not a club you join. It's more a mindset you share than a membership.

Gravel, mountain and road. If you ride, you're in.

Email contact@number5.cc and include your order number if you have one. We aim to reply within an hour or two, unless we're sleeping or out riding (Mountain Time).

US delivery is free on orders over $100. Orders over $200 ship free anywhere in the world.

Orders usually ship within 1 to 3 days, and often the same or next day.

After your order ships, delivery usually takes:

• US: 1 to 2 working days
• EU: 2 to 3 working days
• Rest of world: 5 to 7 working days

Tracking comes with our tracked shipping option, which you can choose at checkout for an extra cost. Standard shipping doesn't include tracking.

Yes. Expedited shipping is available for an extra cost. For anything urgent, email contact@number5.cc and we'll do our best.

You have 30 days after your item arrives to ask for a return. Items need to be unworn, unwashed and unused, with tags attached, in the original packaging, with your receipt or proof of purchase. The full details are in our refund policy.

Email contact@number5.cc first. If we accept the return, we'll send a return label, the return address and instructions. Items sent back without a return request won't be accepted.

Custom or personalized items, sale items and gift cards.

Once your return arrives and is approved, we refund your original payment method within 10 business days. Your bank may take a little longer to post it.

The quickest way is to return the item you have, then place a new order for the size you want once your return is accepted.

Email contact@number5.cc right away, and keep the item and its packaging. Please don't send it back until we've told you what to do. We'll sort out a replacement or make it right.

Every clothing item has its own size guide in the product description. Tees use our unisex tee size chart. Between sizes? Email contact@number5.cc and we'll help.

The Floragami jersey, bibs and vest have a race fit and run true to size. Prefer a more relaxed fit? Size up. For reference, Ardei's model is 5 ft 11 in and 150 lb and wears a medium. The vest is cut with room to layer over the jersey. Still unsure? Email contact@number5.cc.

Clean gently, wash cool and line dry. Ride safe.

Your download link appears on the order confirmation page right after checkout, and we email it to you too. The Ride Pain Decoder is a 22-page field guide plus a Change Log spreadsheet, in one .zip file, for $19.

Yes. The free sample costs $0 and includes the intro, how the decoders work, and the 10-second check. Try it before you buy the full guide.

No. It's general education about bike setup and comfort, not medical advice, and results aren't guaranteed. If pain is severe, lasts a long time, or comes with numbness, swelling or weakness, see a qualified clinician.

No. Digital sales are final because the files arrive instantly. The exceptions are a link that broke or expired before you could use it, a damaged file, or a duplicate charge. Email contact@number5.cc within 30 days of purchase and we'll send a working file or refund the duplicate.

Links can expire or allow a limited number of downloads, so save your files once you have them. If a link expired before you could use it, email contact@number5.cc within 30 days of purchase.

No. Digital products are licensed for your own riding. Sharing, reselling, posting, or using them for paid coaching, fitting or teaching needs our written permission.

We team up with artists and illustrators and let them create without the usual brand rules. That's how a jersey started life as a hand-carved linocut and a sticker became a snarling wolf.

Always. Each artist is credited by name on the product page for their work.

Yes. Email contact@number5.cc with a link to your work and a short note about your idea.