Refund policy
Last updated: October 5, 2026
DIGITAL PRODUCTS: ALL SALES FINAL
Digital products (including The Ride Pain Decoder and its change-log worksheet) are delivered instantly as downloads after payment. Because the full product is in your hands the moment you buy it, all digital sales are final. We don't offer refunds, returns, exchanges or cancellations on digital products once they've been delivered.
Not sure if it's for you? Download the free sample at number5.cc before you buy.
At checkout, you confirm that you agree to this policy and to our Terms of Service. If you're in the EU, UK or another region with a right of withdrawal for digital content, checking that box means you're asking for the download right away and accepting that you lose the right to withdraw once the download is made available.
Results aren't guaranteed. Our guides are general educational information about bike setup and comfort. How well they work depends on your body, your bike, your equipment and how you apply the changes, and we can't control any of that. Not getting the result you hoped for is not a reason for a refund. The guides are not medical advice. If you have pain that is severe, lasts a long time, or comes with numbness, swelling or weakness, see a qualified clinician.
When we will fix things. Email contact@number5.cc within 30 days of purchase if:
- your download link doesn't work or has expired before you could use it
- the file is damaged or won't open
- you were charged twice for the same order
We'll send a working file, or refund the duplicate charge.
PHYSICAL PRODUCTS (APPAREL, ACCESSORIES, MERCH)
You have 30 days after receiving your item to ask for a return. To be eligible, items must be unworn, unwashed and unused, with tags attached, in the original packaging, and you'll need the receipt or proof of purchase.
To start a return, email contact@number5.cc. If we accept your return, we'll send you a return shipping label, the return address and instructions. Items sent back without first requesting a return won't be accepted.
Damages and issues. Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or not what you ordered, so we can make it right.
Items we can't take back. Custom or personalized items, sale items and gift cards.
Exchanges. The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
EU 14-day cooling-off period (physical goods only). If your physical order ships to the European Union, you can cancel or return it within 14 days for any reason and without giving a reason. The item must be in the condition you received it, unworn or unused, with tags, in the original packaging, and you'll need the receipt or proof of purchase. This does not apply to digital products (see above).
HOW REFUNDS ARE ISSUED (PHYSICAL PRODUCTS)
We'll let you know once we've received and inspected your return, and whether the refund is approved. If it's approved, we'll refund your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it. If more than 15 business days have passed since we approved your return, contact us at contact@number5.cc.
Numbers Cycling Club LLC
contact@number5.cc